Returns

10 days, unused and in its original packing

Decoration that has been hung, taped or lit cannot be sold to anybody else. Unused and complete, it comes back without an argument — the list below is precise about what complete means.

The window

Return window

10 days from delivery to tell us you want to return something.

Refund processed

5-7 business days from the day the parcel reaches us and passes inspection.

Refund route

Back to the original UPI account, or by bank transfer for a Cash on Delivery order — we ask for the account at that point, never before.

Return shipping

We arrange the pickup for a damaged, faulty or wrong item. A change-of-mind return travels at your cost.

What we accept back

Unused and complete in its original packaging, with every garland, hook, bell, tealight holder, fixing and the invoice, and any protective sleeve still on the fabric.

Damaged, faulty, wrong or missing item: tell us within 48 hours of delivery and send a photograph of the outer carton before opening plus a short video of the unboxing. That single video settles almost every claim in one message — it is far easier to record at the door than to reconstruct a week later, and a courier claim cannot be opened without it.

What we cannot take back

Decoration that has been hung, taped, stapled or fixed to a wall or door.
Garlands, torans and buntings with cut, trimmed or shortened strings.
Candles, tealights and any item that has been lit.
Backdrops that have been creased, folded or written on.
Sets returned incomplete — missing a garland, a hook, a bell or a holder.
Clearance and final-sale items, marked as such on the product page.
Gift cards.

How to start one

Write to care@mahadevdecor.shop with your order number and, for a damage claim, the photographs and the unboxing video. We reply with a return address or a pickup slot. Please do not send a parcel back before you have that reply — an unannounced return is hard to match to an order and slows your own refund down.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.