Where is it?

Tracking an order

Every parcel leaves Thane, Maharashtra with a tracking number. Here is where that number comes from, what each status means, and what to do when it stops moving.

The three messages you should get

Order confirmed

Sent the moment payment or the COD order is accepted. It carries your order number — that is the number to quote in an email, not the tracking number.

Dispatched, with the AWB

Sent when our courier partners collect, after 1-2 business days of packing. This email carries the tracking number and a link to the courier’s own page.

Out for delivery

Sent by the courier on the morning of the attempt, usually with a number for the rider.

How to track

Open the link in the dispatch email, or take the AWB number to the website of the courier named in it — our courier partners. The courier’s own page is always more current than any figure we can quote you.

Metro addresses: about 2-4 business days after dispatch.
Rest of India: about 4-8 business days after dispatch.
In transit, 2-4 business days to a metro address and 4-8 business days to the rest of India; door to door that is 3-6 business days and 5-10 business days from the time you order.

No tracking email? Check the spam folder first, then write to care@mahadevdecor.shop with your order number and we resend the AWB the same working day. That address is the one to use for everything below too.

When tracking stops updating

Two days, no scan

Normal, and very normal in festival season. Scans happen at hubs, not continuously.

Four days, no scan

Write to us with the order number. We open a trace with our courier partners and stay on it until the parcel moves or is declared lost.

Marked delivered, nothing arrived

Tell us within 48 hours. We ask the courier for the proof of delivery — signature and GPS point — and if it was not delivered to you we replace or refund it.

Delivery attempted, you were out

Couriers reattempt twice. Reply to the courier’s SMS with a time that works.